How will I be refunded?

At Kenbuy.net, your satisfaction is our top priority. If for any reason you need to cancel your order, return an item, or resolve a dispute that requires a refund, we aim to make the process as smooth, transparent, and stress-free as possible.

This guide will walk you through how refunds work, the methods we use to issue them, the timelines you can expect, and important things to know to ensure your refund is processed quickly.

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1. Situations Where Refunds Apply

Refunds may be issued in several circumstances:

1. Order Cancellation:

   • If you cancel your order before it’s shipped, we’ll process your refund in full.

   • For partially cancelled orders, you’ll be refunded for the cancelled items only.

2. Returned Items:

   • If you return an eligible product within the allowed time frame and it meets our return conditions, we’ll issue a refund after inspection.

3. Product Not as Described or Damaged:

   • If you receive an item that’s defective, damaged, or significantly different from what you ordered, you may be eligible for a full or partial refund.

4. Out-of-Stock Situations:

   • If a product you ordered becomes unavailable after payment, we’ll notify you and refund the amount for that item.

5. Overpayment or Billing Errors:

   • If you were charged incorrectly, we will refund the extra amount promptly.

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2. Refund Methods

We issue refunds through the same payment method you used for the purchase whenever possible. This ensures safety, convenience, and compliance with standard payment processing rules.

A. Credit/Debit Card Payments

• How it works: Refunds are sent directly to the same card you used during checkout.

• Timeline: Typically 5–7 business days after processing. Some banks may take up to 10–15 days to show the refund in your account.

• Note: Refund timelines depend on your card provider’s policies, not just Kenbuy.net’s processing speed.

B. Bank Transfers

• How it works: For payments made via bank transfer, refunds are sent directly to your provided bank account.

• Timeline: Usually 3–5 business days after processing.

• Required Information: Account holder name, bank name, branch, and IBAN/Account number.

C. Cash on Delivery (COD) Orders

• How it works: If you paid in cash at delivery, we can’t return cash directly via courier. Instead, we refund via:

  1. Bank Transfer – fastest and most secure.

  2. Store Credit – instant credit to your Kenbuy.net account.

• Timeline: Bank transfer takes 3–5 business days; store credit is issued immediately.

D. Store Credit

• How it works: Instead of refunding to your original payment method, we credit the amount to your Kenbuy.net account wallet.

• Benefits:

  • Instant availability.

  • Can be used for any future order.

  • No waiting for bank processing times.

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3. Step-by-Step Refund Process

Step 1: Refund Request

You request a refund through:

• Order Cancellation page before shipping.

• Return Request Form if returning a product.

• Customer Support for billing errors or damaged items.

Step 2: Eligibility Check

Our team verifies your request to ensure it meets our Cancellation Policy, Return Policy, or Warranty Terms.

Step 3: Approval & Processing

Once approved, your refund request moves to the processing stage, where we initiate the transaction through your original payment method or chosen refund option.

Step 4: Refund Completion

You receive a confirmation email or SMS stating:

• Amount refunded.

• Refund method.

• Estimated timeline for the amount to appear in your account.

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4. Refund Timelines

Note: Weekends, public holidays, and bank processing delays may extend timelines.

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5. Partial vs. Full Refunds

• Full Refund: When the entire order or payment is returned to you.

• Partial Refund: When only part of your order qualifies for a refund (e.g., returning one item from a multi-item order).

Partial refunds are processed in the same way as full refunds and are clearly shown in your refund confirmation.

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6. Special Cases

Currency Differences

If you paid in a currency other than your bank account’s currency, slight differences may occur due to exchange rates or bank conversion fees. Kenbuy.net refunds the exact amount charged in our store currency, but your bank’s conversion rate may vary.

Promotional Codes and Vouchers

• If you used a discount code, the refund amount will reflect the discounted price you paid, not the original full price.

• Promo codes are not re-issued unless stated in the promotion’s terms.

Free Gift with Purchase

If your returned item qualified for a free gift, you must return the gift as well. If the gift is not returned, its retail value may be deducted from your refund.

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7. Common Refund Questions

Q1: Can I get my refund in a different payment method than the one I used?
No, for security reasons, refunds must be processed to the original payment method whenever possible.

Q2: Why is my refund taking longer than expected?
Bank processing times and weekends/holidays may delay posting. If it has been longer than the stated timeline, contact your bank first, then reach out to us.

Q3: I paid with store credit and cash. How will my refund work?
The amount paid with store credit will be returned as store credit, and the cash portion will be refunded through your selected method.

Q4: What happens if my bank details are incorrect?
Refunds will fail, and we’ll contact you to correct the details. This will extend the processing time.

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8. How to Speed Up Your Refund

• Provide accurate payment details if bank transfer is required.

• Return items in their original condition to avoid inspection delays.

• Submit refund requests promptly after deciding to cancel or return.

• Keep proof of return shipment (tracking number) in case we need to verify delivery.

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9. Our Commitment to Fair Refunds

We understand that waiting for your money to return can be frustrating. That’s why we:

• Process all eligible refunds within our stated timelines.

• Provide clear communication throughout the process.

• Offer store credit as an instant option for customers who prefer it.

• Never charge hidden fees for processing refunds.