At Kenbuy.net, we know that plans can change. Sometimes you place an order and realize moments later that you’ve chosen the wrong product, entered the wrong address, or simply changed your mind. That’s perfectly okay. We have built a simple and transparent order cancellation process to make things as easy and stress-free as possible for you.
Whether you placed your order through our website, mobile app, or via one of our customer service channels, you have the option to cancel—provided it meets the guidelines explained below.
1. Why You Might Want to Cancel an Order
Our customers cancel orders for many reasons, and understanding them helps us serve you better:
Wrong Product Selection: You accidentally chose the wrong size, color, or model.
Duplicate Orders: Sometimes a technical glitch or a double click results in two orders for the same item.
Change of Mind: You decide you no longer want the product.
Incorrect Shipping Address: The address provided was wrong or incomplete.
Payment Concerns: You want to change your payment method or apply a different discount code.
Delivery Time Issues: You realize the estimated delivery date does not work for you.
Whatever the reason, our cancellation process is here to assist you quickly.
2. When You Can Cancel Your Order
Timing is the most important factor in whether your order can be cancelled. At Kenbuy.net, orders go through several stages:
Pending: Your order has been placed but not yet processed.
Processing: Your order has been confirmed and is being prepared for shipment.
Shipped/Dispatched: Your order has been handed over to the courier.
Delivered: Your order has arrived at your address.
You can only cancel orders during the Pending or Processing stage. Once an order is shipped, cancellation is no longer possible—you would instead need to initiate a return (see our Return Policy).
3. How to Cancel Your Order – Step-by-Step
We offer multiple convenient ways to request a cancellation:
A. Cancel via Website
Log in to your Kenbuy.net account.
Go to My Orders.
Select the order you wish to cancel.
Click the Cancel Order button (available if the order is still eligible).
Choose your reason for cancellation and submit the request.
Wait for a confirmation email or SMS from our team.
B. Cancel via Customer Support
Contact us through Live Chat, email, or phone.
Provide your order number and personal details for verification.
Tell us why you wish to cancel.
Our representative will check the status of your order and confirm if cancellation is possible.
C. Cancel via Email
Send an email to support@kenbuy.net.
Include your full name, order number, and reason for cancellation.
Our support team will reply within business hours to confirm.
4. Cancellation for Different Payment Methods
Cash on Delivery (COD): Cancellation is straightforward—no payment was processed yet, so we simply stop the shipment.
Credit/Debit Card Payments: If you cancel before shipping, the refund is processed back to your card within 5–7 business days.
Bank Transfers: Refunds for bank payments are issued directly to your bank account after cancellation confirmation.
Store Credit: If you choose store credit instead of a bank refund, it will be issued instantly to your Kenbuy.net account.
5. Refund Timeline
Once your cancellation request is approved:
Refunds for prepaid orders are processed within 5–7 business days.
For COD orders, no refund process is needed unless you paid partially online.
Store credit is usually issued immediately.
6. Partial Cancellations
If you ordered multiple items, you don’t always need to cancel the entire order. You can request a partial cancellation for specific items only.
Example: You ordered three products but want to remove one—our team can adjust your order and refund the difference.
7. Situations Where Cancellation May Not Be Possible
We aim to help every customer, but in some cases cancellation cannot be processed:
Order has already been shipped or handed to the courier.
Item is a custom-made or personalized product.
Special promotional bundles where products are sold together at a discount.
8. Avoiding the Need for Cancellation
To minimize the need for cancellations in the future:
Double-check your product selection before confirming.
Ensure your shipping address is complete and correct.
Review the estimated delivery date before finalizing.
Apply discount codes before making payment.
9. Common Questions About Cancelling Orders
Q1: I placed my order an hour ago. Can I cancel it?
Yes, if it hasn’t been processed for shipment yet.
Q2: How will I know my order is cancelled?
You’ll receive an email/SMS confirming the cancellation and refund details.
Q3: I paid online. Will I get my money back?
Yes, refunds for online payments are processed to your original payment method within the stated time frame.
Q4: Can I change my order instead of cancelling?
In many cases, yes. Our team can modify the order if it hasn’t been shipped.
10. Our Promise to You
At Kenbuy.net, we believe in putting our customers first. Cancelling an order should never be stressful or complicated. Our dedicated team is always ready to help you resolve your request quickly—whether that means cancelling, modifying, or finding a better product for your needs.
We are committed to:
Transparency: No hidden cancellation fees.
Speed: Quick confirmation of cancellations and refunds.
Support: Friendly and professional customer service.
Contact Us for Cancellations
📧 Email: info@kenbuy.net
📞 Phone: +[+92 303 8078502]
💬 Live Chat: Available on our website during business hours
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