Refunds & Disputes – Kenbuy
At Kenbuy, we are committed to ensuring that your shopping experience is smooth, satisfying, and worry-free. While we work hard to deliver quality products and services, we understand that sometimes things don’t go as planned.
This Refunds & Disputes Policy explains how we handle returns, refunds, and order-related disputes so you can shop with confidence knowing your rights and our responsibilities are clear.
1. Our Refund Promise
We want you to be 100% satisfied with every purchase from Kenbuy. If your order arrives damaged, defective, incorrect, or simply doesn’t meet your expectations, we’ll do our best to make things right—whether that means issuing a refund, replacing the item, or offering store credit.
Our policy is guided by three core principles:
Fairness – Treating every customer with respect and handling refund requests honestly.
Clarity – Clearly explaining our process so you know exactly what to expect.
Efficiency – Resolving requests quickly to minimize inconvenience.
2. Eligibility for Refunds
Refund eligibility may depend on the reason for your request, the product type, and the condition in which it is returned. You may qualify for a refund if:
You received the wrong item.
The product arrived damaged or defective.
The item was lost in transit and confirmed undelivered.
You canceled your order before it was shipped.
The product does not match its description on our website.
Certain products may be non-refundable, such as:
Perishable goods.
Custom or personalized items.
Digital downloads once accessed.
Items marked “Final Sale.”
3. Refund Timeframe
To request a refund, you must contact us within [7 days] of receiving your order. After this period, refund requests may not be accepted except in special circumstances.
Once your request is approved, refunds are typically processed within [15 business days] and returned to your original payment method. Bank processing times may vary, so please allow additional days for the funds to appear in your account.
4. How to Request a Refund
Follow these steps to start your refund process:
Contact Kenbuy Support via email at info@kenbuy.net or through our live chat.
Provide your order number and a detailed explanation of the issue.
If applicable, attach photos or videos showing the defect, damage, or error.
Our team will review your request and confirm eligibility.
If a return is required, we’ll provide instructions and a return shipping label (in eligible cases).
5. Refund Methods
Once approved, your refund will be issued in one of the following ways:
Original Payment Method – Credit/debit card, PayPal, or other payment service used at checkout.
Store Credit – Added to your Kenbuy account for future purchases.
Replacement Item – Sent at no extra cost if you prefer an exchange over a refund.
6. Shipping Costs and Refunds
If the refund is due to an error on our part (e.g., wrong or defective item), we cover return shipping costs.
If you change your mind about a product, return shipping costs may be your responsibility.
Original shipping fees are generally non-refundable, except when the return is due to a mistake on our side.
7. Disputes & Resolutions
While we aim to prevent disputes by offering clear communication and fair policies, misunderstandings can still happen.
A dispute may occur if:
A customer believes they were overcharged.
An order was not delivered on time.
The product received was not as described.
A refund request was denied.
Our dispute resolution process:
Direct Communication – We encourage you to contact Kenbuy first before involving your bank or payment provider. Most issues can be resolved quickly this way.
Case Review – Our support team will investigate, reviewing order history, product details, and communication records.
Proposed Solution – We’ll suggest a fair resolution, which may include a refund, store credit, or replacement.
Final Decision – Once agreed upon, the resolution will be implemented promptly.
8. Chargebacks
If you initiate a chargeback with your bank or credit card provider without first contacting us, it can delay the resolution process. We strongly recommend reaching out to us directly so we can handle the matter efficiently and avoid unnecessary complications.
9. Quality Assurance for Disputes
We take disputes seriously because they help us improve. Every refund or dispute case is reviewed internally to identify:
Product quality issues.
Packaging or shipping errors.
Misleading product descriptions.
Gaps in our customer service process.
By learning from each case, we aim to reduce future problems and enhance your shopping experience.
10. Exceptional Circumstances
In rare situations beyond our control—such as courier delays due to extreme weather, customs inspections, or global shipping disruptions—refunds may be handled on a case-by-case basis. We will always communicate openly about such delays and offer the best possible solution.
11. Preventing Disputes
We encourage customers to:
Read product descriptions carefully.
Check sizing charts before ordering apparel.
Review shipping timelines before purchase.
Contact us with questions before finalizing your order.
This ensures expectations are clear and minimizes the chance of dissatisfaction.
12. Contact Information
If you have any concerns about your order, refunds, or disputes, you can reach us through:
📧 Email: info@kenbuy.net
📞 Phone: [+92 303 8078502]
💬 Live Chat: Available Mon–Sat, 9 AM – 6 PM (local time)
13. Our Commitment
At Kenbuy, we believe that trust is built through fairness and accountability. That’s why we handle refunds and disputes with speed, transparency, and respect for every customer. We’re not just here to sell you products—we’re here to make sure you’re happy with your purchase long after checkout.
In summary:
Our Refunds & Disputes Policy is designed to give you peace of mind. Whether you need to return a product, seek a refund, or resolve a billing disagreement, we are here to help every step of the way. With Kenbuy, you can shop confidently knowing that your satisfaction is our top priority.
No products in the cart.